Not downloading

[Sara_Lili]

I am having trouble in downloading a file that a supplier sent me. I have been trying all morning but it doesn't work at all. The page is dead and nothing happens when I click on the download button.

Now I read about all the failures of this website. Is there a way to solve this issue in a fast manner?

[rvz22]

We're having the same problem in MAC Safari and Google Chrome. If you right-click on the green download  button and say 'open in new tab' or 'open in new window', than that works, but - YouSendIt, do YOU have a real fix?

[Kymberly0112]

Your tip didn't work for me.  Does YouSendIt ever respond to these questions???

I have a client that I desperately need to review an Evidence Video!

HELP!

[Faye77573]

I cannot download  or open any file from my yahoo address....How do i correct this problem?

[FavyM]

Major frustration!!!

I've been having the same problem too. I subscribe to a webinar which sends the link to the class after the recording has been made. I used to be able to download the webinar with no problem, but something is definitely wrong now. For the past 2 months I almost have to beg the teacher to resend and resend. Not even the links on my account page here work.

yes, does YouSendIt ever respond to these queries??

[Mark_YSI]

Can you let me know what browser you all are using and any errors or specific notices coming up on the page when you click the green download button?

[JOMalley]

I click a link that has been sent to me to download a file. I get the login page. I login successfully, but do not see a way to find a download link. My Account says there is nothing waiting to download, but it has been only 2 days since the file was supposedly uploaded.

Not sure what i am doing wrong. I thought clicking the sender's link would bring me to the download page.

Any assistance appreciated. Been trying for 2 days.

Using IE8.

Thank you.

John

[rvz22]

It is happening in both Google Chrome and Apple Mac Safari.... and it's not just the green "download" button any more !

My Mac users can't even login to the YouSendIt site now, because NONE of the buttons are working!

[rvz22]

NO error message: The buttons just don't do anything, nor does the browser indicate that the page is trying to load- it doesn't get that far. It's just a "dead" click.

By the way, the previous comment in this thread from JOMalley is somethign else, not the problem I'm reporting...

[sheilagordon59]

 I was unable to download using Internet Explorer for some reason.  I do have Mozilla Firefox installed as well.  So, I thought I would see what would happen if I tried to download from that browser.  I am happy to report that I was successful downloading Microsoft Office 2010.  If your current web browser does not respond when you attempt to download try downloading using a different web browser.  I hope that is will be helpful.

[ellenharvey0416]

I urgently need to download a file right now and the green download button in the email is dead - right clicking does nothing -- the button to sign up for yousendit works fine.  This is beyond annoying, this is a terrible service -- all it wants is for you to sign up (giving your credit card info) and then provides NO SERVICE.  I need this to work now!