Meet YouSendIt- Senior Manager of Customer Services!
on 08-08-201210:41 AM - last edited on 08-14-201210:15 AM by KatieBall
Meet Mark Stagi!
Mark joined YouSendIt as the Senior Manager of customer services in August of 2011. Mark and his team are dedicated to making sure that each individual customer has a great experience from start to finish.
Listen to Mark talk a bit more about his job in this short clip!
Read a little more about Mark.
What is your favorite YouSendIt feauture?
MS: My favorite YouSendIt feature would have to be the desktop sync app. I love the ability to store files remotely that I can access on any device. I have two kids, a 3 year old and a 2 year old that I take pictures of constantly. The moments that I capture of them are priceless. I love that I can just choose my favorite shots, drag and drop them into my YouSendIt desktop folder and have access to them on my desktop, iPhone, iPad, and my work computer. If i never need peace during a crazy day, I can always have access to those pictures to put a smile on my face.
What has been your most memorable customer experience so far?
MS: Recently I spoke with a customer who was trying to send multiple files to her husband for their 40th wedding anniversary. She called me to inform me of how great of an experience she had when talking with one of the support reps on my team. What stuck out in the customers mind was the support rep who had helped her showed interest in who she was and went beyond a simple question and answer session. The rep took it upon themselves to figure out what the customer was trying to send, went above and beyond to thank the customer for using YouSendIt and even sent her a gift for her wedding anniversary. This customer told me she will use YouSendIt for the rest of her life because we had really made an impression on her. This example is really the crux of what we try to acheive on the customer services team: we aim to delight our customers!