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Astronaut
YouSendIt_Kyle
Posts: 1,616
Registered: ‎02-28-2012

Tech Tip Tuesday: Resending Files

“I don’t think I received those files, could you send them to me again?”

 

I’ve been on both ends of that statement/question in the past – I’ve sent files to clients who swear they never received them, and I’ve scoured my email inbox left and right looking for files clients have sworn they’ve sent me. Sometimes it’s not a big issue – re-sending a one-page contract isn’t too hard of a task to complete. However, if you’ve sent large files, it may be a minor-to-major inconvenience if you need to resend them. Maybe they’re not on the computer you’re currently working on, or maybe your network connection is slow. It doesn’t matter – because if your upload hasn’t expired yet, you can always retrieve a link to your files so that you don’t have to upload them again.

 

Let’s walk through resending large files in this Tech Tip Tuesday post.

 

 

  • Once logged in, click the Overview tab at the top of the page.

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  • Next, click View all sent files.


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  • You will then see a list of files you’ve sent via YouSendIt. If the upload you wish to resend has not yet expired, select it, and a Message Details window will popup.

 

  • Hover over the filename in the Message Details window, and you should see a URL at the bottom of your web browser. This is the download link for the files you’ve uploaded.  While hovering over the filename, right-click, and select Copy Shortcut / Copy Link Location / Copy Link Address (the option you select might be worded differently, depending on the web browser you are using).


003.png

 

  • With this URL copied, you can paste it, and share it with anyone you wish. So long as your upload hasn’t expired and you didn’t set the upload to verify the recipient’s identity, anyone you share this URL with should be able to access your files. Now, you can easily resend files without having to re-upload them!

If you have any thoughts or questions about resending files, please feel free to post in this thread. Thanks!

 

To view past Tech Tip Tuesday Posts, click here.

#techtiptuesday

hcd
Occasional Contributor
hcd
Posts: 1
Registered: ‎09-24-2012

Re: Tech Tip Tuesday: Resending Files

So, what do I do if the file that I want to resend has expired?

Astronaut
YouSendIt_Kyle
Posts: 1,616
Registered: ‎02-28-2012

Re: Tech Tip Tuesday: Resending Files

If a file has expired, then it is no longer on our servers. You would have to upload the file again.

Ground Crew
ArchiveP40
Posts: 1
Registered: ‎01-22-2013

Re: Tech Tip Tuesday: Resending Files

This does not explain why my assistant never received the files I sent her either the first time I sent them or when I resent them the following day-- even though I received eight emails telling me they had been sent. She knew they were coming and was waiting for them but they never arrived. This has never happened before.