Signup and Login
Q: Can I sign up for folders with my existing account?
A: Yes. You can sign up with an existing Lite, Pro, or Pro Plus account.
Q: Can I sign up with a Yahoo! or a Facebook account?
A: Yes. Click the Yahoo! or Facebook sign in links on https://www.yousendit.com/login
SRT (Send, Receive, Track) Changes
Q: Why does my file get sent as a folder when I just want to send a link?
A: With folders, you can now store files permanently and share them with your recipients in a folder. You can do this using the familiar Send form. If you still want to send a link that will expire, then you have two options:
- Choose Share a link option on the Send form, or
- Click No thanks, just send a link in the Name your folder dialog. Selecting any of these choices would send a download link to your recipients.
Q: Would the files I receive as a download link stay permanently?
A: No. Only files shared in folders will stay permanently. Download links will expire on their set date unless the file has been sent by a paid user who has explicitly marked the file link to never expire.
Q: I chose to save a file permanently after I sent a link to my recipients. Will my recipients get the link to my permanent file?
A: No. Your recipients will get a link that will expire unless you decided to mark the file link as never expire (paid users only). Once you store the file in a folder, you can share the folder separately if you want a permanent link.
Folders
Q: How do I create folders?
A: You can create new folders by clicking on the Create Folder button and giving a name to your folder. The folder will be created in the currently selected folder.
Q: How do I add files to my folder?
A: You can add files to your folder by clicking the Add Files button. In the File selector dialog, you can select one or multiple files. Once selected, these files will be uploaded to your folder.
Q: How do I move my Folders or Files?
A: To move Folders or Files:
- Click the Folders tab to view your list of folders and files.
- Scroll the list with your mouse pointer to the row containing the folder or file you wish to move (for example, Folder 1). Grayed out rows identify folders or files that cannot be moved. On the right side of the Folder 1 row, in the Actions column, notice the buttons Share and More.
- Click the More button. In the dropdown list that opens, click Move.
- In the Move diologue box that opens next, click the name of the destination folder where you want to move Folder 1.
- Then, in the lower right corner of the Move diologue box, click the Move button to move Folder 1 into the destination folder.
Q: How do I share my folder?
A: In the Actions column, click on Share or click More > Share. This will bring up a dialog where you can fill up email addresses of the people you wish to share the folder with. You can also include an optional message that will be sent in the email to your recipients.
Q: What are the different permissions for accessing a shared folder?
A: There are three permission levels:
- View & Modify content: Requires the recipient to login and allows the recipient to add and delete files and folders. Recipients cannot invite others, i.e., ability to add others is currently an owner-only action.
- View content with recipient verification: Requires the recipient to login and allows the recipient to view and download files. Recipient cannot invite others.
- View content with no recipient verification: Doesn’t require the recipient to login and allows the recipient to view and download files. Recipients cannot invite others.
Q: How do I change permissions or remove recipients of a shared folder?
A: You can add or remove recipients of a shared folder only if you are the owner (creator) of that folder. To manage the folder permissions or remove recipients, click on the arrow icon adjacent to the folder you wish to manage. This will show you various actions that you can take on the folder. Click on the manageaction which will launch a dialog where you can edit the permissions for the folder.
Q: How long are the files in my workspace kept?
A: Files once uploaded to a folder are kept permanently until either you or someone you have given View and Modify access to, deletes the file.
Q: I was invited to a shared folder. Can I add more recipients to the shared folder?
A: Currently, only owners (creators) of a folder can add other recipients. All other participants cannot add more recipients.
Q: If I forward a link to a shared folder to someone else, will they be able to see the contents of the folder?
A: Depending on the level of permissions set by the owner of a folder, the contents may or may not be visible. For folders with view only permission without recipient verification, the contents are visible to anyone who has a link to that folder. For all other types of folders, recipient verification is required before the contents can be seen.
Q: Can I send just a single file that I have stored in a folder instead of sharing the folder?
A: Yes. Click on the arrow icon adjacent to the file you wish to send. This will show you various actions that you can take on the folder. Click on the Send action. This will bring up a dialog where you can enter the recipients who you want to send the file to. Alternatively, you can also get a link to that file by clicking on Get a link option within the dialog.
Q: How can I make a shared folder private?
A: Click More in the Actions menu and select Manage. This will show you various actions that you can take on the folder. Select the Manage action. This will bring up a dialog that shows you all people you have shared that folder with. Click on the Remove icon next to invited users. This should remove the permissions for all the users and make the folder private.
Q: What is the default permission for a newly created folder?
A: By default, all folders are created private and they stay private until they are shared.
Q: Can I recover a deleted file or folder?
A: Currently, web application does not allow you to restore a deleted file. The only way to recover a deleted file would be to find it from your system trash and re-upload it to a folder.
eSign
Q: What formats are supported for signing?
A: Currently, we support the following formats:
- pdf
- doc, docx
- ppt, pptx
- xls, xlsx
- pct
- sv
- txt
Q: Can I send a document to another user for signing?
A: No. Currently, you can sign a document that you need to sign. Sending a document to another user is not supported.
Q: How do I sign a supported document?
A: Click on the Sign tab on the primary navigation. Upload a file. Once the file is uploaded and converted, you can then click anywhere in the document. Clicking on the document will launch a dialog where you have two ways in which you can sign:
- Use your mouse to sign in the designated sign area within the dialog, or
- Type in your name (max 18 characters). After closing that dialog, your signature will appear in the place where you had clicked. You can move this signature around and resize it to fit your needs. In future, we will also support signing through our mobile application.
Q: How do I annotate a supported document?
A: Click on the Sign tab on the primary navigation. Upload a file. Once the file is uploaded and converted, click on the Annotation button on the document window. Once that button is selected, you can then click anywhere in the document. Clicking on the document will launch a dialog where you type your annotation. After closing that dialog, your signature will appear in the place where you had clicked. You can move this annotation around and resize it to fit your needs.
Q: What are my options after signing a document?
A: After signing a document, you can send the document to named recipients by clicking Send the signed document, you can save the document to a folder in your workspace or you can download the document to your system folder. It is recommended that you take one of these three options before navigating away from the page.
Limits
Q: How much storage do I get in free and paid accounts?
A.1: Storage: For storage (in folders)
- Lite users can store up to 2GB,
- Pro plan users can store up to 5GB
- Pro Plus plan includes Unlimited Storage
We are not enforcing the storage limits right now, but will be enforcing them in the near future (another month or so).
A.2: File sizes: For file sizes in folders, Lite users cannot add > 50 MB files to shared folders created by themselves or some other free user. They can add files > 50MB to folders created by Pro users. In addition, Lite users cannot share private folders with files > 50MB.
Q: Are there limits on the total number of files and folders in YouSendIt folder?
A: There is a limit to the number of files stored at any given level of the folder. Currently this limit is 1,000 files or folders. Note: This limit will be increased gradually as we feel more confident about our ability to scale.
Q: I have hit storage limit, how can I continue to use the service?
A: You will need to upgrade your account to continue using the service. Click on the Upgrade link to view and subscribe to a paid plan. If you are paid user then contact support.
Q: Are there any limits on number of eSigns?
A: For now, there is no limit. This will change to 5 lifetime eSigns for Lite and 10 eSigns for the PRO account.
For unlimited eSigns, you would need to upgrade to Pro Plus.
