Destination/sync folder other than C: drive!

[shetech]

Other large file sharing services offer the ability to sync files to a directory/folder of your choice, but YSI does not yet. This is a MAJOR issue, and a showstopper for many people, including me. These days, C: drives are used less often than external drives for many users. In my case, I maintain large multimedia/production files on a separate drive, and share music and media files with colleagues during the production process. My C: drive is not nearly large enough for that kind of storage, and if I move the sync'd files off of the standard YSI folder, YSI assumes they've been deleted and removes them from the web account. BAD BAD BAD user experience.

SO, feature request: please add to the desktop app the ability to sync to a drive other than C:! It should be a simple destination configuration on your part, assuming you're using some sort of SFTP protocol underneath. Many such clients offer the ability to configure both source and destination locations, and even if you can't do it on the fly, you should give the user a choice of destination location during the installation process.

This request is as much for your own sake as for your users'; you are losing many customers, including professional ones, because of this lack.

If you don't fix it soon, I'm requesting a refund, as the service is currently completely unusable for me.

[Arnold-MITI]

Me too.

[rikenji]

Here's a typical geek's setup:

• Operating system and software on a solid state drive (60+ GB)
• Documents and multimedia (the stuff that people want to keep synced on YouSendIt) on any other large storage device (1+ TB)

I set up all my friend's and acquaintances' computers that way. Usually, if both drives are inside the same computer, I will symlink, hardlink, or mount the large storage device to the Users/Documents and Settings directory making hardcoded directories a non-issue (C:\Users\John\YouSendIt will still be on the large storage device, while C:\Windows will remain on the small solid state drive). Of course, most users don't have the patience or technical know-how to do this.

[jvoldby]

Having OS on SSD and want to keep it as lean and fresh as possible, I am very much missing to place the USI folder on D - my working drive.

Being able to install the application on other than C drive would be nice to have.

Well installed, my work bar (it that what it is called - the one at the bottom) disappeared. I had to Ctrl + Alt + Del to log off and log on again before it appeared.

[rikenji]

---

jvoldby wrote:

Having OS on SSD and want to keep it as lean and fresh as possible, I am very much missing to place the USI folder on D - my working drive.

Being able to install the application on other than C drive would be nice to have.

Well installed, my work bar (it that what it is called - the one at the bottom) disappeared. I had to Ctrl + Alt + Del to log off and log on again before it appeared.

---

You might want to mount another volume on top of "Program Files". It'll be transparent to the software and most of the operating system and most software automatically gets installed to that location, but you get the benefit of separating the operating system from the installed applications.

[ttj]

Absolutely! The only reason why I purchased Yousendit was for its ability to store my information off-site but I would have never thought that my C: drive would have to have memory as large as the total files that I am saving on "The Cloud." I have purchased a 3T external drive that I cannot use as a destination/sync folder instead of my C: drive for Yousendit.  Bad, Bad, Bad!  My computer nearly crashed because yousendit was syncing my files to my C: drive. I could not figure out why my C: drive space on on RED and I found the problem just in time!

So I do agree that Yousendit must add to the desktop app the ability to sync to a drive other than C:  This service is completely unusable for me.

[VP]

Yes, a definitely support this entry / suggestion.

[ADWolpert]

Yes, it's a serious shortcoming that I can only sync to a folder on my C: drive.  Like some of the other users, I opened a paid account here so that I could back up large multimedia files -- in my case, they're large wav. files -- to the cloud, and I don't have room for them on my C: drive.  Even if I did, it seems like a pointless extra step. There's gotta be a way to straighten this problem out, no?

Alan

[HotCold]

Count me in - solve this and I'll buy Pro Plus the very second it is added - and I'll even sign up for 5 years and pay up front!

[shaisc]

And with the symlink way the files stay in the original drive and don't take up free space of the C: drive?

It looks like a solution!

[scottb8888]

Any repliesfrm the company on this?

[OCCF]

This is a huge enourmous problem for us.  It's not just the lack of a way to force the content folder to be outside the users folder structure on the C drive, there is a hidden folder called YSI under it is a folder called 1\Temp.   Inside this temp folder is an unimaginable amount of .TMP files.  Over 66GB was there for us and it was filling up our shared server because we use Roaming Profiles.

What these are is beyond us but something appears to be fundamentally wrong with the YouSendIt App.  Our solution was to uninstall the product

[jamie2]

I agree, and I don't believe they fixed this yet. It is important to users.

[castresana]

This is a must.

I normally work with MacBook Air with 128GB SSD, how am I suppose to handle all 500GB information that I have in the cloud?

I have always worked  with an external drive in Dropbox, I didn't know you couldn't do this.

It was the first think I tried when I installed it. 

Come on, you're talking with people and companies that handle a lot of files, do you really think they keep those files in their C: drive? Or they actually have separate hard drives for that info?... Incredible.

[memphisking]

I am having major problems syncing on the YSI Desktop App. My office files have not been updated for 2 months. so all new pdfs and word docs for my accounts are not backed up. I have gone to the sync folder ticked the relevant folders to be synced. I watch the the little icon spinning and 2 months later. Nothing has been updated.

Anyone have any ideas please?

[ErikaTYSI]

Hi, all,

Sorry to hear you're experiencing problems. If you could send a brief description of the problem you're seeing, along with your logs (find them here: Find Logs) to desktopfeedback@yousendit.com, I'll take a look and see if I can figure out what the problem is. I'll get back to you as soon as I can.

Thanks,

Erika

[mrg1981]

We have had to uninstall the desktop application on all of our machines at our office. I left it on mine as a way to test any suggested fixes.

There are 2 problems, but 1 is more of a suggestion.

1. You cannot select a directory location for the YSI synced files nor the temp files for YSI. This means that your operating drive C: is filled up very quickly with all of the files that you wish to sync to the cloud. Imagine that the files you want to sync are your pictures, videos, and music from your Windows Libraries. Once you install the YSI desktop application, it will now create a new directory at: C:\Users\USERNAME\YouSendIt. It will then sync all of the files to this location, now doubling the data on the local drive. Cloud solutions are supposed to help reduce usage of drive space, not increase/double it. The solution would be for the program to point to existing folders and files and sync them with the cloud.
2. An ungodly amount of data is being created in a Temp directory at: C:\Users\USERNAME\AppData\Local\YouSendIt\YouSendIt\Temp. In my case, all of our PC’s ran out of disk space due to the temp files. On my machine, the OS drive is 454gb and the YSI temp files took up 306GB!!! That’s nearly 70% of my total drive capacity for temporary files for syncing 5.01 GB of data to the cloud. On top of that (See item 1 above), the 5.01GB are now on my local machine. They were uploaded from our office server and that’s really where they need to be synced. If someone changes the files on the server, they will not sync with the cloud nor my desktop.

I love the ability to sign and fill out forms and send them securely online. YSI really needs to come up with a way to actually “sync” existing files, not create new files to manage and take up space.

[PickAMemory]

All of the sudden my year old 500gb pc is FULL.  I have been searching for hidden files -- finally found that C:\Users\Name\YSI\1\Temp has nearly 178gb in it. 

I have a lite account as I mainly receive from a member for my small business setup.  I would like to know if it will cause any issues to remove this huge file and if I will have this probelm each time I file share with someone?  Help....

[kbryan]

I just signed up for the Pro Plus version, but am getting ready to cancel it because of the reasons stated in the aforementioned emails.  Why won't yousendit fix this?

[Ramiwaz]

Still nothing from YouSendIt on this? I really need this problem to be addressed. 

[kbryan]

Yup, canceling as well.  Not being able to use another drive is a real deal killer.  Yousendit doesn't seem to care.